Frequently Asked Questions

Products

How often should I use the Scalp Massager Brush?

We recommend using it 3–5 times per week for best results. Use it during your regular shampoo routine for 2–3 minutes to stimulate circulation and enhance product absorption.

Is the Scalp Massager Brush suitable for all hair types?

Yes! The Scalp Massager Brush is designed for all hair types — straight, wavy, curly, and coily. It's gentle enough for sensitive scalps and effective for all textures.

Is the Scalp Massager waterproof?

Yes, it is fully waterproof and designed for use in the shower. Simply rinse clean after each use and allow to air dry.

How do I use the Hair Nutrient Essence Oil?

Apply 5–10 drops directly onto your scalp, then gently massage in using your fingertips or our Silicone Scalp Massager for enhanced absorption. Leave on — no rinsing required. Use daily or 3–5 times per week.

How long before I see results?

Most customers notice improvements in scalp feel and hair texture within 4–6 weeks of consistent use. For visible hair density improvements, we recommend 8–12 weeks of regular use.

Are your products safe for colour-treated hair?

Yes, all Scalp & Co products are safe for colour-treated hair. Our formulations are free from harsh chemicals that could affect colour.

Are your products cruelty free?

Absolutely. Scalp & Co is 100% cruelty free. We never test on animals.

Orders & Shipping

Do you offer free shipping?

Yes! We offer free shipping on all orders. Subscribe to our newsletter and enjoy free shipping on your first order.

How long does shipping take?

Orders are dispatched within 24 hours. Delivery times vary by location — typically 5–10 business days internationally.

Can I track my order?

Yes. Once your order is dispatched, you'll receive a tracking number via email so you can follow your package every step of the way.

Returns & Refunds

What is your return policy?

We offer a 30-day satisfaction guarantee. If you're not completely happy with your purchase for any reason, contact us within 30 days of receiving your order and we'll arrange a full refund — no questions asked.

How do I start a return?

Simply email our support team at sales@scalpandco.com with your order number and reason for return. We'll take care of the rest.

Still Have Questions?

We're here to help! Reach out to our friendly support team at Sales@scalpandco.com and we'll get back to you within 24 hours, 7 days a week.