Shipping & Returns
Shipping & Returns
Shipping
Free Shipping
We offer free shipping on all orders. No minimum spend required.
Processing Time
All orders are processed and dispatched within 24 hours of being placed (Monday–Friday, excluding public holidays). You'll receive a confirmation email with tracking details once your order is on its way.
Order Tracking
Once your order has been dispatched, you'll receive a tracking number via email. You can use this to track your package at any time.
Returns & Refunds
30-Day Satisfaction Guarantee
We stand behind every product we sell. If you're not completely satisfied with your purchase for any reason, you can return it within 30 days of receiving your order for a full refund — no questions asked.
How to Return
- Email us at Sales@scalpandco.com with your order number and the reason for your return
- Our team will respond within 24 hours with return instructions
- Once we receive your return, we'll process your refund within 3–5 business days
Refund Policy
- Refunds are issued to your original payment method
- Shipping costs are non-refundable unless the return is due to a fault on our part
- Items must be returned in their original condition
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at Sales@scalpandco.com with a photo of the item and your order number. We'll arrange a replacement or full refund at no cost to you.
Contact Us
Have a question about your order? Our support team is available 7 days a week.
📧 Email: Sales@scalpandco.com
We aim to respond to all enquiries within 24 hours.